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99 db FAQ — all your questions answered here

From registration and payments to bonuses and gaming — everything you want to know about 99 db is answered right here. Search below or browse by category.

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Why Choose 99 db

Our Features at a Glance

Quick Registration & Login
Open an account in just 2 minutes. Register easily with your mobile number or email and start playing right away — no complicated process required.
Fast Deposits & Withdrawals
Make instant deposits via bKash, Nagad, Rocket, and all other popular payment methods. Your winnings are sent to your account as quickly as possible.
Generous Bonus Program
From a welcome bonus to daily cashback, referral bonuses, and VIP rewards — 99 db has something waiting for you at every step.
A massive library of 500+ games
Live Casino, slots, fishing games, crash games, and Sports Betting — all in one platform. Powered by world-class software providers.
Maximum Security
256-bit SSL encryption, two-factor authentication, and suspicious login detection keep your account and funds fully secure. We never share your information with third parties.
24/7 Bangla Support
Our Bangla-speaking support team is available around the clock for any issue you face. Reach us via live chat or email — average response time is under 5 minutes.

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Account Questions
8 Questions

All you need to open an account at 99 db is an active Bangladeshi mobile number or email address and a strong password. You must be at least 18 years old at the time of registration. You may be asked to provide your National ID (NID) or passport details later for identity verification. Register Now and claim your welcome bonus.

No. Under 99 db's terms, each individual is allowed only one account. Attempting to open multiple accounts using the same mobile number, email, or IP address may result in all accounts being suspended and any accumulated bonuses being forfeited. For more details, please refer to our Terms & Conditions Read more.

login page and click the "Forgot Password?" link. Enter your registered mobile number or email — a reset link or OTP will be sent to you. Set your new password and log back in. Your password should be at least 8 characters long and ideally include numbers and special characters.

KYC verification protects your account and prevents unauthorised access. It is typically required before your first withdrawal or after a certain transaction volume. Simply upload a scan of your National ID or passport, and verification is usually completed within 24 hours.

Yes. Once logged in, you can update your email, mobile number, address, and password from your profile settings. To change the legal name used during registration, you'll need to contact our support team and provide identity verification.

Yes. You can temporarily or permanently close your account at any time. This is part of our Responsible Gaming part of our policy. Contact support or use the Self-Exclusion option in your profile settings. Make sure to withdraw any remaining balance before closing your account.

Start by checking your internet connection. Then clear your browser cache and cookies. Make sure your password is correct — check whether Caps Lock is on. Too many failed login attempts will temporarily lock your account; wait 15 minutes or contact support to resolve it.

Every account has a unique referral code. Share it with friends or family — when they register and make their first deposit, both of you receive a bonus. For full details on the referral bonus, Latest Promotions Visit the page.
Payments & Transactions
7 Questions

99 db supports all major payment methods in Bangladesh:
  • Mobile Banking: bKash, Nagad, Rocket, Upay
  • Bank Transfer: All major Bangladeshi banks
  • Crypto: USDT, BTC (under specific conditions)
All transactions across every payment method are fully secure and encrypted.

Minimum deposit of just ৳100 as the starting point. The maximum deposit limit depends on your chosen payment method and your account verification level. VIP members enjoy higher deposit limits. Full details are available on the cashier page.

Most withdrawal requests within 15 minutes to 2 hours processed. Mobile banking (bKash, Nagad) is the fastest option. Bank transfers may take 1–3 business days. Having your KYC verification completed in advance will speed up your first withdrawal.

Deposits are usually credited instantly. Occasionally, network delays may cause a wait of 5–10 minutes — try refreshing the page and waiting a moment. If your balance still hasn't updated after 15 minutes, take a screenshot of your payment and contact support.

99 db does not charge any fees on withdrawals. However, fees from your payment gateway or bank may apply. Mobile banking transfers typically carry only a minimal charge. Check the cashier page for specific fee information.

No. On 99 db, deposits must be made from a payment account registered in your own name. Third-party payments are not accepted, and any such transaction detected may result in account suspension. This policy is in place to ensure security and prevent money laundering.

Withdrawal requests that are already being processed generally cannot be cancelled. However, if your request is still in "Pending" status, contacting support promptly may allow a cancellation. Once processing has begun, it cannot be stopped.
Bonuses & Promotions
7 Questions

New Members Welcome Bonus receive — a set percentage bonus is credited on your first deposit. You'll also get free bets and cashback offers during your first few days. For full details on current bonuses, Latest Promotions Visit the page.

Every bonus comes with Wagering Requirement applies — meaning you must wager a specified amount before withdrawing any bonus. For example, a ×20 wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in bets. Terms vary by bonus — for details In the Terms & Conditions available.

Active 99 db members earn cashback on their daily net losses. The cashback rate depends on your VIP level. Cashback from the previous day is typically credited after midnight. On the rewards page See details.

Bonus codes are typically found on the Latest Promotions page or in the email/SMS sent during registration. Keep promotional notifications turned on so you never miss a bonus code. You can also contact our support team to find out about active bonus codes.

No separate application is needed to join the VIP program. Simply play and wager regularly to automatically earn points and advance through the tiers. Bronze → Silver → Gold → Platinum → Diamond — more benefits and higher cashback at every level. Learn more On the rewards page here.

Yes, most bonuses have an expiry date. Generally, they must be used within 7 to 30 days of being credited. Any unused bonus will be automatically cancelled once it expires, so we recommend using your bonus as soon as possible.

Free spins must be used on specific slots games, and free bets on specific Sports Betting markets. Log in and visit your bonus wallet to see where each bonus can be applied. Popular Games page also shows active offers.
Gaming Questions
6 Questions

99 db offers a huge game library:
  • Live Casino: Baccarat, Roulette, Blackjack, Live Dealer games
  • Slot Games: Classic slots, video slots, jackpot slots
  • Fishing Games: Various arcade fishing games
  • Crash Games: Various crash games including Aviator and JetX
  • Table Games: Poker, Teen Patti, Andar Bahar
View All Games Popular Games Visit the page.

Yes. All games on 99 db RNG (Random Number Generator) technology that is regularly audited by independent third parties. Live Casino games are streamed in real time with live dealers. All outcomes are completely random and cannot be manipulated by anyone.

If you lose your connection, most games will resume exactly where you left off once you reconnect. In live games, any bet placed before disconnection remains protected and the outcome is settled automatically. Contact support if you experience any issues.

High roller games are games with elevated bet limits where large stakes can be placed in a single round. These are generally available to VIP or high-tier members. To learn more, High Roller Page Be mindful of your limits before placing high-stakes bets.

Yes, most slots and table games can be played for free in demo mode, letting you learn the rules and strategies without spending real money. However, winnings from demo mode cannot be withdrawn. To win real money, Login here.

Start by refreshing the page or clearing your browser cache. If the issue persists, contact support with a screenshot or video of the problem. Include the game session ID and the time it occurred — this helps resolve your case faster. Funds lost due to a technical error may be refunded after review.
Sports Betting
5 Questions

99 db offers betting on cricket, football, tennis, basketball, badminton, kabaddi, and much more. Special offers are available for Bangladesh cricket matches and the IPL. Live betting is also available. To find out more, Betting Page here.

Live betting lets you place wagers in real time while a match is in progress. Odds shift moment to moment, so you can read the flow of the game before making your call. It is more exciting than pre-match betting, and you can follow live scores and stats as you play.

If a match is cancelled or abandoned, all bets are generally refunded. However, outcomes may vary depending on specific terms and conditions. For a full breakdown of the rules, Terms & Conditions Read more.

Yes. On 99 db you can add multiple selections to a single slip and place a parlay bet. If all your selections are correct, the returns are significantly higher. However, one wrong pick means the entire bet is lost. The maximum number of selections per slip is set by the platform.

99 db uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (stake included). Higher odds mean a lower chance of winning but a bigger payout. On the betting page for a detailed guide.
Security & Privacy
5 Questions

Yes. 99 db is a licensed and regulated platform. We use 256-bit SSL encryption, firewall protection, and conduct regular security audits. Thousands of Bangladeshi users transact safely with us every day. Our About Us page to learn more.

Absolutely. We never sell or share your personal information with third parties. Your data is used solely to provide the services you need. For more details, please see our Privacy Policy Read more.

Go to Profile Settings → Security → Two-Factor Authentication to enable it. You can use a mobile OTP or an authenticator app. With 2FA on, you will need to enter a one-time code alongside your password at login — this significantly strengthens your account security.

Change your password immediately and notify support. If you receive an alert about a login from an unrecognised device, terminate that session right away. Do not click unknown links in emails or SMS messages. 99 db will never send you a message asking for your password or OTP.

Always direct 99db.bet address. Do not log in through any unknown links or apps. Our official app is available only from Download Page only. Never share your password or banking details with anyone who asks — this is a sign of fraud.
Mobile App
4 Questions

download page to download the app for Android or iOS. On Android, you'll need to download the APK file and install it manually — make sure to allow installation from "Unknown Sources" in your settings. iOS users can install directly from Safari.

The app offers faster loading, push notifications, and a smoother overall gaming experience. The website has all the same features but requires you to log in each time. Your account, balance, and history are identical across both platforms. For mobile users, the app is the better choice.

If you see an update notification when opening the app, follow the on-screen instructions. Or Download Page download the latest version and install it over your existing app — your data will not be lost. Using the latest version ensures the best performance and security.

For security purposes, your session will automatically log out after a period of inactivity. Restarting your phone or clearing the app may also log you out. Enabling the "Remember Me" option in settings can help prevent this. If the issue persists, try uninstalling and reinstalling the app.
Still have questions? We're here to help 24/7 Bangla Support — average response time just 5 minutes
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Frequently Asked Questions
Important Information

Age restriction: You must be at least 18 years old to play on 99 db.

Responsible Gaming: Play within your limits. If you need help, Get Help।

Stay Safe: Only 99db.bet — use the official site.

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